Tennessee law requires that we identify the information contained on this site as an advertisement. No information found on this site is intended as legal advice nor should one act upon this information without seeking the advice of legal counsel. Visiting this site or contacting one of our attorneys via e-mail, phone or otherwise does not constitute an attorney-client relationship. Listing of related or included practice areas in the information, including attorney information, does not constitute or imply a representation of certification of specialization. All materials contained in this site, including any copyrights therein, are either exclusively owned by or licensed to the law firm of Milom Horsnell Crow Kelley PLC.
Engagement / Contact Policy
Although all attorneys at MHCK are currently taking on new clients and matters, the determination of when appointments are available and whether a matter can, or should, be handled by any individual attorney is personal to, and at the discretion of, such attorney. If your initial attorney of choice is not available at the time you seek representation, another equally skilled attorney may be suggested to you. Most new clients come to MHCK from a valued referral source and referred clients have a higher priority when scheduling available time, unfortunately resulting in a certain number of potential new clients that cannot be served by the firm. The attorneys of Milom Horsnell Crow Kelley PLC welcome your inquiries and will be happy to provide you with any information you need to determine if we are the appropriate firm to serve your current needs. This information, however, should be limited to the areas of general firm practice, the experience of the attorney, the timing of the matter, the ability of the firm to handle a matter and billing and payment policies. Due to the sensitive nature of legal matters and the potential for conflict of interest, initial inquiries should not request any preliminary legal opinions or cover any areas that might be perceived as requesting “legal advice.” Legal services are only rendered by the attorneys in the context of a formal representation, after financial arrangements have been agreed upon frequently, an engagement or retainer letter is signed indicating the scope and terms of our engagement. Open and frequent communication between attorney and the client is extremely important to a positive attorney/client relationship. The advances of technology, however, often inflate expectations beyond what is reasonable in the time needed for any attorney to respond to a telephone message or e-mail or do complete required work. Our attorneys endeavor to return all call and e-mails within a reasonable time-frame, while trying to give priority to your urgent matters and attention to current work. Responses to telephone messages are much easier when clients make sure to provide adequate numbers at which they can be called back and a general idea of times that they are available. Completion of work is often dependent upon third party action or response or other circumstances beyond the control of your attorney. We look forward to working with you!